APORO Apollo Product After sales Service Regulations

1、The after-sales service provided by our company:
1.Consulting service:Before using the product,please carefully review the product usage guide.If you encounter any problems during use,you can contact your local dealer or call APORO's national unified customer service hotline at 0755-29568556,
Or visit the official APORO website www.aporo.cn to consult in the interactive community.
2.Replacement service:During the replacement period(within 30 days from the date of purchase),if there is a non-human fault during normal use,please keep the appearance of the product,accessories,and packaging intact(if the appearance is damaged,warranty treatment will be carried out).After confirming the fault through testing,you can choose to exchange or repair it,
Users can contact APORO Apollo authorized dealers for handling.
3.Warranty service:During the warranty period,any non-human caused malfunctions that occur during normal use can enjoy free warranty service(free one-year warranty for the host).If it is identified as human damage,it will be repaired for a fee.
4.Fee based maintenance service:If the product malfunctions within one to three years from the date of purchase,customers can choose to receive fee based maintenance,and they need to pay for the components and transportation costs required for the maintenance.
5.The following situations are no longer within the scope of the three guarantees,and our company can provide paid services:
(1)Exceeding the warranty period.
(2)Altering the product warranty card or serial number does not match the body.
(3)Product damage caused by unexpected or human factors(such as failure to operate,maintain or store according to the user manual,malfunction caused by incorrect installation,connection of mismatched power supply,water ingress,oil leakage,breakage,etc.).
(4)No valid three guarantee certificate and valid purchase certificate(except for those that can prove that the product is indeed within the service period).
(5)Product malfunction or damage caused by force majeure such as earthquakes,fires,floods,lightning strikes,etc.
(6)Disassemble,repair or modify without the permission of our company.
2、Explanation on after-sales service:
1.The purchase date shall be based on the warranty card or purchase voucher of this product.If valid proof cannot be provided,the production date of the product shall prevail.
2.Quality issues do not include subjective objections from users regarding sound quality,timbre,etc.
3.The shell,user manual,and packaging are not covered by the warranty.
4.Our company only provides functional repairs for discontinued models of products.
5.We do not assume any responsibility for promises made by distributors to you that are not guaranteed by our company.
6.Before receiving the service,users are requested to backup or record important information separately.Our company is not responsible for any losses caused by maintenance or any other reasons.We are not responsible for any losses caused by the leakage of onboard information to third parties due to improper storage or other reasons(such as changes to bank accounts,passwords,information,etc.).
7.During the free warranty period,our company or authorized service agency has the ownership and disposal rights of the faulty parts after replacement.
8.Before using this product,please read this user manual carefully and keep the purchase certificate properly.The interpretation of the content of this three guarantee certificate belongs to our company,and any changes will not be notified separately.
APORO National Unified Service Hotline:0755-29568556
Customer service hours:9:00-18:00 every Monday to Friday(excluding statutory holidays)
Repair courier address:
8th Floor East,Building A8,Tianrui Industrial Park,Fuyuan 1st Road,Fuhai Street,Bao'an District,Shenzhen
Recipient:After sales Department
Phone:0755-29568556
PS:When you mail the product back to the factory for repair,please remember to write down your shipping address,name,and phone number clearly on a piece of paper,and put the paper and the machine together in the box.So that we can handle it in a timely manner;-）